At a Glance
- Tasks: Engage with customers online and provide top-notch service to boost sales.
- Company: Join a leading automotive brand with a focus on customer experience.
- Benefits: Competitive salary, generous holiday, wellness programme, and staff discounts.
- Other info: Enjoy ongoing training and development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in the motor industry.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for cars.
The predicted salary is between 25000 - 38400 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.
Working hours are Monday to Friday, 8:30am to 6pm as well as 1 in 3 weekends. Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities to include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales
- Identify customer requirements and pass on leads to the Sales Team for follow up
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
- Accurately administer details of conversations on our Dealer Management System
- Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
- To promote other services and products as appropriate
What we are looking for:
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
- Good administrational knowledge
- Able to demonstrate a track record of achievement in both sales and customer service
- Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
- Is able to engage customers and build relationships
- Has a genuine interest and passion for the motor industry, keeping abreast of developments
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
- Embraces new ideas and thinking; eager to learn and develop their self
In return for your hard work, we will support you with coaching & development every step of the way. Also, to reward your commitment you'll get:
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Digital Sales Advisor employer: Listers
As a Digital Sales Advisor at our esteemed Mercedes-Benz dealership, you will thrive in a dynamic work environment that prioritises customer satisfaction and professional growth. We offer a competitive salary with an attractive OTE, alongside comprehensive benefits including a wellness programme, generous holiday allowance, and opportunities for in-house training and development. Join us to be part of a supportive team that values your contributions and fosters a culture of excellence in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz and their values, products, and services. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone and via email, make sure you can convey information clearly and professionally. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Digital Sales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Digital Sales Advisor role. Highlight any previous customer service or sales experience, especially in dealership environments, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the motor industry and how you can contribute to our team. Be sure to mention specific examples of how you've provided excellent customer service in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your ability to engage with customers professionally. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Listers
✨Know Your Product
Before the interview, make sure you’re familiar with the Mercedes-Benz brand and its offerings. Research their latest models, features, and any recent news. This will not only impress your interviewers but also help you engage in meaningful conversations about customer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your ability to deliver the Best Customer Experience they’re looking for.
✨Practice Your Communication
Since the role involves a lot of communication over the phone and via email, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Be Ready to Discuss Sales Achievements
Prepare to talk about your track record in sales. Have specific numbers or achievements ready to share, such as sales targets you’ve met or exceeded. This will show that you’re results-driven and capable of contributing to the growth of their internet sales division.
