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- Tasks: Handle inbound and outbound calls, booking services for Jaguar and Land Rover customers.
- Company: Join a leading Jaguar Land Rover dealership in Droitwich with a strong reputation.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and more perks.
- Why this job: Be part of a dynamic team focused on customer satisfaction and retention.
- Qualifications: Customer service or telesales experience preferred; full training provided.
- Other info: Work Monday to Friday with occasional Saturday shifts; great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break) with 1 in 3 Saturdays 09:00 - 13:00.
As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.
Role and Responsibilities:- Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
- Follow up calls to remind customers of required work previously identified.
- Accurate data inputting of customer details.
- Identifying infrequent customers and promoting Listers services.
- Increase customer retention while ensuring customer satisfaction.
- Improve and drive lead conversions.
- Contacting prospective customers and upselling products.
- Adhering to brand standards.
- Automotive or car dealership experience is preferred but not essential as full training will be provided.
- Customer focussed with excellent communication & organisational skills.
- Self-motivated & target driven.
- Able to work on your own or as part of a team.
- Ability to use your own initiative to provide impeccable customer service.
- Smart and presentable with an outstanding telephone manner.
- Competent using Microsoft Office.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist in Droitwich
✨Tip Number 1
Familiarise yourself with the Jaguar and Land Rover brands. Understanding their values, products, and customer service standards will help you connect better with potential customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of inbound and outbound calls, being articulate and friendly can make a significant difference in how customers perceive your service.
✨Tip Number 3
Showcase your ability to work independently and as part of a team. Think of examples from your past experiences where you successfully collaborated with others or took initiative on your own to solve problems.
✨Tip Number 4
Prepare to discuss how you would handle customer retention strategies. Think about ways to engage infrequent customers and how you could upsell services effectively while ensuring customer satisfaction.
We think you need these skills to ace Customer Retention Specialist in Droitwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or telesales. Emphasise any automotive or car dealership experience, even if it's not essential, to show your understanding of the industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused approach. Mention specific examples of how you've improved customer satisfaction or retention in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to work independently or as part of a team, and your proficiency with Microsoft Office. These are key attributes for the Customer Retention Specialist role.
Show Enthusiasm for the Role: Express your passion for providing excellent customer service and your eagerness to learn about the automotive industry. This will help you stand out as a motivated candidate who is ready to contribute to the team.
How to prepare for a job interview at Listers
✨Showcase Your Customer Service Skills
As a Customer Retention Specialist, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your customer-focused approach.
✨Familiarise Yourself with the Brand
Research Jaguar Land Rover and understand their values, products, and services. Being knowledgeable about the brand will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Customer Retention Specialist, such as handling difficult customers or upselling services. Practising your responses to these situations can help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves accurate data inputting and managing service bookings, be ready to discuss how you stay organised and manage your time effectively. Mention any tools or methods you use to keep track of tasks and deadlines.
