Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service through calls, manage bookings, and promote services to customers.
- Company: Join Listers, a leading Jaguar Land Rover dealership in Droitwich Spa.
- Benefits: Earn up to £36,000 with bonuses, plus paid holidays and employee discounts.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a difference in customer experience while working in the automotive industry.
- Qualifications: Excellent communication and organisational skills; customer service or telesales experience preferred.
The predicted salary is between 30000 - 36000 £ per year.
Listers is seeking a Customer Retention Specialist for their Jaguar Land Rover dealership in Droitwich Spa. This role focuses on providing exceptional service through inbound and outbound calls, handling service bookings, and promoting services to customers.
The ideal candidate should possess excellent communication and organisational skills, with experience in customer service or telesales preferred.
The position offers a competitive salary with bonuses up to £36,000, along with benefits like paid holidays, pension, and employee discounts.
Customer Retention Specialist — Automotive Service & Upsell employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist — Automotive Service & Upsell
✨Tip Number 1
Make sure to research Listers and their values before your interview. Knowing the ins and outs of the Jaguar Land Rover dealership will help us stand out and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of calls, we should be ready to demonstrate our ability to engage with customers effectively. Role-playing with a friend can really help us nail this.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re proactive and keen to learn more about how we can contribute to customer retention at Listers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and we can keep track of our progress throughout the hiring process.
We think you need these skills to ace Customer Retention Specialist — Automotive Service & Upsell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Retention Specialist role. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Communication Skills: Since this role involves a lot of interaction with customers, make sure to demonstrate your communication skills in your application. Whether it's through clear language or examples of past experiences, we want to see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Listers
✨Know the Company Inside Out
Before your interview, make sure you research Listers and their Jaguar Land Rover dealership. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a Customer Retention Specialist, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially when handling multiple service bookings. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your customer service skills. Practise common scenarios you might encounter, such as upselling services or addressing customer complaints. This will help you feel more comfortable and showcase your ability to think on your feet.