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For Companies At a Glance
- Tasks: Engage with customers through calls and manage service bookings.
- Company: Join a prestigious Jaguar Land Rover dealership in Droitwich.
- Benefits: Enjoy a structured work schedule with weekends off and a supportive team environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and retention.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Opportunity for growth within the company due to internal promotions.
The predicted salary is between 28800 - 43200 £ per year.
Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break), with 1 in 3 Saturdays 09:00 - 13:00.
As a Customer Retention Advisor, you will facilitate inbound calls and service bookings as well as making outbound calls.
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with Jaguar Land Rover's brand values and customer service standards. Understanding their ethos will help you align your responses during the interview and demonstrate your commitment to their customer retention goals.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Customer Retention Specialist, you'll be handling inbound and outbound calls, so being articulate and personable is key to making a great impression.
✨Tip Number 3
Prepare examples of how you've successfully retained customers in previous roles. Having specific scenarios ready will showcase your experience and problem-solving abilities, which are crucial for this position.
✨Tip Number 4
Research common challenges in customer retention within the automotive industry. Being knowledgeable about these issues will allow you to discuss potential solutions and show that you're proactive about improving customer loyalty.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Retention Specialist. Highlight key skills and experiences that align with the role, such as customer service experience and communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer retention or similar roles. Use specific examples that demonstrate your ability to handle inbound and outbound calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work at Jaguar Land Rover and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Listers
✨Know the Company
Before your interview, take some time to research the Jaguar Land Rover dealership. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Communication Skills
As a Customer Retention Specialist, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers in the past, whether through phone calls or face-to-face interactions. Highlight your ability to listen actively and respond appropriately.
✨Prepare for Role-Specific Questions
Expect questions that focus on customer retention strategies and handling difficult situations. Think about scenarios where you've successfully retained a customer or resolved a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Enthusiasm for the Role
Express your passion for customer service and your desire to contribute to the dealership's success. Share why you are excited about the opportunity to work as a Customer Retention Specialist and how you can add value to the team.
