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For Companies At a Glance
- Tasks: Handle customer calls, book services, and ensure satisfaction while upselling products.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 33 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Why this job: Be part of a vibrant team, gain valuable experience, and work with prestigious car brands.
- Qualifications: Excellent communication skills; automotive experience preferred but not essential; full training provided.
- Other info: Work 37.5 hours weekly with a flexible rota and occasional Saturday shifts.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Customer Contact Specialist to join our BMW division, working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. You will be working 37.5 hours per week between Monday - Friday, on a 3 week rota (8am - 4pm, 8.30am - 5pm & 9.30am to 6pm). You will also be required to work 1 in 6 Saturdays, paid as overtime. This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities:
- Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
- Accurate data inputting of customer details
- Increase customer retention while ensuring customer satisfaction
- Improve and drive lead conversions
- Contacting prospective customers and upselling products
- Initiating the solving of customers problems in a professional manner
- Adhering to brand standards
About you:
- Customer focused with excellent communication & organisational skills
- Self-motivated & target driven
- Able to work on your own or as part of a team
- Ability to use your own initiative to provide impeccable customer service
- Smart and presentable with an outstanding telephone manner
- Competent using Microsoft Office
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer:
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
If you are looking for similar motor trade jobs you can also join our Talent Bank.
Customer Contact Specialist in Lincoln employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist in Lincoln
✨Tip Number 1
Familiarise yourself with the BMW brand and its customer service standards. Understanding their values and how they interact with customers will help you align your approach during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires an outstanding telephone manner, consider role-playing scenarios with friends or family to enhance your confidence and clarity.
✨Tip Number 3
Research common customer queries in the automotive sector. Being knowledgeable about typical customer concerns can help you demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Network with current or former employees of Listers Group. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.
We think you need these skills to ace Customer Contact Specialist in Lincoln
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Contact Specialist position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets and improve customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Customer Contact Specialist position. Be sure to convey your customer-focused mindset and ability to work in a team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Listers
✨Showcase Your Communication Skills
As a Customer Contact Specialist, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or improved satisfaction.
✨Highlight Your Customer Focus
Make sure to emphasise your customer-centric approach. Share specific instances where you went above and beyond to meet customer needs or enhance their experience. This will show that you understand the importance of customer retention and satisfaction.
✨Demonstrate Initiative and Problem-Solving Skills
Employers value candidates who can take initiative. Prepare to discuss situations where you identified a problem and took steps to resolve it independently. This will illustrate your self-motivation and ability to work autonomously.
✨Familiarise Yourself with the Brand
Research Listers Group and their brands, especially BMW and Mercedes-Benz. Understanding their values and standards will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in the role.
