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For Companies At a Glance
- Tasks: Handle customer calls, book services, and solve problems with a smile.
- Company: Join Listers Group, a leading family-owned motor retailer since 1979.
- Benefits: Enjoy 33 days holiday, wellness programmes, and staff discounts.
- Why this job: Be part of a vibrant team and kickstart your career in the automotive industry.
- Qualifications: Great communication skills and a passion for customer service are key.
- Other info: Full training provided; no experience necessary!
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Customer Contact Specialist to join our Mercedes division working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. You will be working 37.5 hours per week between Monday - Friday, on a 3 week rota (8am – 4:30pm, 8.30am – 5pm & 9am to 5:30pm). You will also be required to work 1 in 6 Saturdays, paid as overtime. Once probation has been passed you will receive OTE up to £30,000 plus benefits. This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
- Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
- Accurate data inputting of customer details
- Increase customer retention while ensuring customer satisfaction
- Improve and drive lead conversions
- Contacting prospective customers and upselling products
- Initiating the solving of customers problems in a professional manner
- Adhering to brand standards
About you
- Customer focused with excellent communication & organisational skills
- Self-motivated & target driven
- Able to work on your own or as part of a team
- Ability to use your own initiative to provide impeccable customer service
- Smart and presentable with an outstanding telephone manner
- Competent using Microsoft Office
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Customer Contact Specialist employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist
✨Tip Number 1
Get to know the company! Research Listers and their values, especially in the automotive sector. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Contact Specialist, you'll need to be on point with your phone manner. Try role-playing with a friend or family member to get comfortable handling customer queries and upselling products.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Listers team and ready to take on the challenge!
We think you need these skills to ace Customer Contact Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Contact Specialist role. Highlight your customer service skills and any relevant experience, even if it’s not in the motor trade. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase your friendly and professional tone!
Be Honest About Your Experience: If you don’t have direct experience in the automotive sector, that’s totally fine! Be upfront about your background and focus on your transferable skills. We value enthusiasm and a willingness to learn just as much as experience.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Listers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Contact Specialist role. Familiarise yourself with the responsibilities like handling aftersales calls and booking services. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully dealt with customers in the past. This will showcase your ability to provide impeccable customer service.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've solved customer problems effectively. The interviewers will likely ask about your approach to resolving issues, so having a few solid examples ready will show that you're proactive and capable.
✨Dress Smart and Be Presentable
First impressions matter! Make sure you dress smartly for the interview, reflecting the professional standards of the automotive industry. A polished appearance combined with a friendly attitude can set you apart from other candidates.