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- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Passion for customer service and strong organisational skills are key.
- Other info: Be part of a supportive team with exciting company events and loyalty incentives.
The predicted salary is between 21600 - 36000 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Excellent basic salary with OTE of £34,000 plus benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role and Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Customer Service Advisor in Coventry employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Listers and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering excellent service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look sharp and professional when you show up for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Listers.
We think you need these skills to ace Customer Service Advisor in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service, especially in busy environments. We want to see how you can bring your skills to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our dealership. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: In your application, don’t forget to showcase your organisational and administrative skills. Mention any experience with dealer management systems if you have it, but don’t worry if you don’t – we provide training!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Let’s get started on this journey together!
How to prepare for a job interview at Listers
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond to satisfy a customer. This will show that you understand the importance of delivering high levels of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to understand the specific responsibilities of a Customer Service Advisor at a car dealership. Research common tasks like booking vehicles for maintenance and liaising with workshop teams. This knowledge will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Think about situations where you had to deal with difficult customers or tight deadlines. Practising your responses will help you articulate your problem-solving skills and ability to work under pressure.
✨Show Enthusiasm for the Automotive Industry
Express your passion for cars and the automotive industry during the interview. Whether it's sharing your favourite car models or discussing recent trends, showing genuine interest can set you apart from other candidates. It demonstrates that you're not just looking for any job, but that you want to be part of this specific team.