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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Passion for customer service and strong organisational skills are essential.
- Other info: Be part of a supportive team with exciting company events and incentives.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Service Advisor to join our Audi Dealership in Coventry.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £38,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Audi Service Advisor in Coventry employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audi Service Advisor in Coventry
✨Tip Number 1
Get to know the company! Research Listers and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that passion for delivering excellent service!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like this. Make sure you look sharp and professional when you come in for your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Audi Service Advisor in Coventry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Audi Service Advisor role. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Listers
✨Know Your Audi Inside Out
Before the interview, brush up on your knowledge of Audi vehicles and their services. Familiarise yourself with common maintenance issues and the latest models. This will not only impress the interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or exceeded customer expectations. This is crucial for a Service Advisor role, so make sure to highlight these moments.
✨Demonstrate Teamwork Abilities
Since you'll be working closely with various departments, be ready to discuss how you collaborate with others. Share specific instances where you contributed to a team goal or helped resolve a conflict. This will show that you're a team player who can thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the dealership's approach to customer satisfaction or how they measure success in the Service Advisor role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
