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- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join Listers, a leading family-owned motor retailer with a strong team culture.
- Benefits: OTE of £65,000, company car, 25 days holiday, and wellness programmes.
- Why this job: Make a real impact in a dynamic environment while growing your career in the automotive industry.
- Qualifications: Experience in service roles preferred, but full training provided for the right candidate.
- Other info: Enjoy discounts, loyalty incentives, and opportunities for professional development.
The predicted salary is between 42000 - 78000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership based in Cheltenham. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis.
Benefits include an OTE of £65,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities
- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedure are adhered
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
About you
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Toyota Service Manager in Cheltenham employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toyota Service Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Listers. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Listers and their values. Show us you understand what makes our service department tick and how you can contribute to exceeding customer expectations.
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous experience and how it aligns with the role of Service Manager. We want to hear how you’ve led teams and improved customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Toyota Service Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in customer service and team management, as these are key for us at Listers. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the automotive industry and why you want to join our team. Be sure to mention how you can exceed customer expectations and drive performance in the Service department.
Showcase Relevant Experience: If you've worked in roles like Senior Service Advisor or Assistant Service Manager, make sure to highlight this experience. We love seeing candidates who understand the ins and outs of the motor trade, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Listers family!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on Toyota's values and the specifics of their service operations. Familiarise yourself with common customer service scenarios in a dealership setting, as well as any recent news about Toyota that might come up during your chat.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to exceed targets and improve customer satisfaction. Be ready to discuss your approach to team development.
✨Customer Care is Key
Since customer care is paramount, think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories, highlighting your ability to build rapport and resolve issues effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership's goals and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to exceeding customer expectations and improving departmental performance.
