At a Glance
- Tasks: Engage with customers online and provide top-notch service to boost sales.
- Company: Join a leading automotive brand with a focus on customer experience.
- Benefits: Competitive salary, generous holiday, wellness programme, and staff discounts.
- Other info: Enjoy ongoing training, career development, and exciting company events.
- Why this job: Be part of a dynamic team and make a real impact in the motor industry.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for cars.
The predicted salary is between 25000 - 38400 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.
Working hours are Monday to Friday, 8:30am to 6pm as well as 1 in 3 weekends. Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales.
- Identify customer requirements and pass on leads to the Sales Team for follow up.
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
- Accurately administer details of conversations on our Dealer Management System.
- Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
- To promote other services and products as appropriate.
What we are looking for:
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
- Good administrational knowledge.
- Able to demonstrate a track record of achievement in both sales and customer service.
- Able to follow a compliant process, and can communicate over the telephone and via email in a professional manner.
- Able to engage customers and build relationships.
- Has a genuine interest and passion for the motor industry, keeping abreast of developments.
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills.
- Embraces new ideas and thinking; eager to learn and develop themselves.
In return for your hard work, we will support you with coaching & development every step of the way. Also, to reward your commitment you'll get:
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Digital Sales Advisor in Birchwood employer: Listers
As a Digital Sales Advisor at our esteemed Mercedes-Benz dealership, you will be part of a dynamic team that prioritises exceptional customer service and professional growth. Our supportive work culture fosters continuous learning through coaching and development, while our comprehensive benefits package, including generous holiday allowance and wellness programmes, ensures a rewarding work-life balance. Located in a vibrant area, we offer unique perks such as staff discounts and exciting company events, making us an excellent employer for those passionate about the motor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Sales Advisor in Birchwood
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz and their values, products, and services. This will help you tailor your conversations and show genuine interest when you engage with customers.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and professional is key. Role-play with a friend or family member to build confidence in your delivery.
✨Tip Number 3
Show off your sales experience! Be ready to share specific examples of how you've successfully engaged customers and closed deals in the past. This will demonstrate your capability and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Digital Sales Advisor in Birchwood
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what we're looking for in a Digital Sales Advisor. Familiarise yourself with the job description and think about how your experience aligns with our needs.
Show Off Your Customer Service Skills:We want to see that you can engage with customers effectively. Highlight any previous experience in customer service or sales, and share specific examples of how you've provided excellent service in the past.
Be Professional Yet Personable:When crafting your application, strike a balance between professionalism and a friendly tone. We appreciate candidates who can communicate well over the phone and via email, so let your personality shine through while keeping it professional.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at Listers
✨Know Your Product
Before the interview, make sure you’re familiar with Mercedes-Benz products and services. This will not only show your genuine interest in the motor industry but also help you engage more effectively with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or resolved issues. Highlighting these moments will demonstrate your ability to ensure the Best Customer Experience, which is crucial for this role.
✨Familiarise Yourself with Systems
Brush up on your knowledge of Dealer Management Systems and Enquiry Management Systems. Being able to discuss how you’ve used similar systems in the past will show that you can hit the ground running and maintain data accuracy.
✨Demonstrate Your Sales Achievements
Be ready to talk about your track record in sales. Use specific metrics or achievements to illustrate your success. This will help convey your capability to contribute to the growth of the internet sales division.
