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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our vibrant Volkswagen dealership in Nuneaton with a supportive team culture.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Other info: Full training provided, with excellent career growth and fun company events.
- Why this job: Make a real difference in customer experiences while developing your skills in the automotive industry.
- Qualifications: Passion for customer service and strong organisational skills; experience is a plus but not essential.
The predicted salary is between 33600 - 44400 £ per year.
We are recruiting for a Service Advisor to join our Volkswagen Dealership in Nuneaton. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £39,600.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Service Advisor in Bedworth employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Bedworth
✨Tip Number 1
Get to know the company! Research Volkswagen and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories during your interview, so be ready to share!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like Service Advisor. Show us you’re serious about the position by looking sharp and professional.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in Bedworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our busy dealership. Keep it friendly and professional, just like us!
Show Off Your Skills: In your application, don’t forget to mention any relevant skills or experiences, especially those related to organisation and teamwork. We love seeing candidates who can hit targets and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s quick and easy, and we’ll be able to review your application faster. Let’s get you on board!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with Volkswagen's values and services, as this will show your genuine interest in the role and the company.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about specific examples from your past experiences that demonstrate your ability to handle demanding situations and exceed targets.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for the interview. A well-presented appearance reflects your seriousness about the role and your respect for the company.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or opportunities for professional development.