At a Glance
- Tasks: Book and manage customer vehicles for maintenance and repairs while ensuring excellent service.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Other info: Full training provided with opportunities for career growth and professional qualifications.
- Why this job: Be part of a dynamic team delivering top-notch customer experiences in a fast-paced environment.
- Qualifications: Passion for customer service and strong organisational skills; experience preferred but not essential.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Service Advisor to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary with a bonus OTE of £38,000 plus car & benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role and Responsibilities:- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Audi Service Advisor employer: Listers
Listers is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional development. With a competitive OTE of £50,000, generous holiday allowance, and comprehensive training programs, employees are empowered to thrive in their roles while contributing to customer satisfaction in the dynamic environment of the Volkswagen Commercial Vehicles Dealership in Coventry.
StudySmarter Expert Advice🤫
We think this is how you could land Audi Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Listers Group and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers quickly. Role-play with a friend or family member to get comfortable discussing services and handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Listers and ready to take on the challenge of delivering top-notch customer service.
We think you need these skills to ace Audi Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in busy environments like ours.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Audi Service Advisor role. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Listers
✨Know Your Audi Inside Out
Before the interview, brush up on your knowledge of Audi vehicles and their services. Familiarise yourself with the latest models, features, and common customer queries. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or exceeded customer expectations. This will demonstrate your ability to thrive in a busy environment and your commitment to customer satisfaction.
✨Practice Your Communication
As a Service Advisor, clear communication is key. Practice articulating how you would explain technical information to customers in an easy-to-understand manner. Role-playing with a friend can help you feel more confident and prepared for real-life scenarios.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with various departments, be prepared to discuss your teamwork skills. Share examples of how you've collaborated with others to achieve goals or improve processes. This will highlight your ability to work effectively within a team setting.
