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For Companies At a Glance
- Tasks: Lead and develop the aftersales team to exceed customer expectations.
- Company: Join Listers Group, a top family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 33 days holiday, company car, wellness programme, and exclusive discounts.
- Why this job: Be part of a prestigious brand and drive your career forward in a supportive environment.
- Qualifications: Experience in management is preferred; passion for customer service is essential.
- Other info: Full training provided; perfect for those seeking a new challenge in the automotive sector.
The predicted salary is between 42000 - 78000 £ per year.
Job Introduction
We are currently recruiting for a high achieving, experienced Aftersales Manager for our Volvo Dealership based in Worcester.
Working hours are Monday to Friday, 8am to 6pm. Benefits include the use of a company car and an OTE of up to £65,000.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities
- Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
- Planning, forecasting and delivering sales targets.
- Growing workshop utilisation and efficiency.
- Responsible for your own budget, you will relish the opportunity to drive the business forward.
- Working closely with other department managers to drive the overall centre performance.
About you
- This role would ideally suit someone who is currently a Service Manager, Assistant Aftersales Manager or a current Aftersales Manager wanting a new challenge within a Premium brand.
- You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards.
- You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
- In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
Aftersales Manager in Worcester employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Worcester
✨Tip Number 1
Familiarise yourself with the Volvo brand and its values. Understanding what makes Volvo unique will help you connect with the company's ethos during interviews and discussions.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in aftersales management. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer satisfaction in your previous roles. Highlighting your leadership skills and results-driven approach will set you apart.
✨Tip Number 4
Research the latest trends in the automotive aftersales sector. Being knowledgeable about current challenges and innovations will demonstrate your commitment to the role and your ability to drive the business forward.
We think you need these skills to ace Aftersales Manager in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management or similar roles. Emphasise your achievements in customer satisfaction, team leadership, and sales targets to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the Volvo brand. Mention specific examples of how you've exceeded customer expectations and driven team performance in previous roles.
Highlight Leadership Skills: In your application, focus on your management and coaching abilities. Provide examples of how you've developed teams and improved efficiency in past positions, as these are key aspects of the Aftersales Manager role.
Showcase Results: Quantify your successes where possible. Use metrics to demonstrate how you have achieved KPIs, increased workshop utilisation, or improved customer satisfaction scores in your previous roles.
How to prepare for a job interview at Listers
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Be prepared to discuss your management style and provide examples of how you've successfully coached and developed staff in the past.
✨Demonstrate Customer-Centric Thinking
Customer care is crucial for this role. Share specific instances where you exceeded customer expectations or improved service experiences, highlighting your commitment to customer satisfaction.
✨Prepare for Sales Target Discussions
Since you'll be accountable for sales targets, come ready to discuss your experience with planning, forecasting, and achieving sales goals. Use metrics and results from previous roles to back up your claims.
✨Familiarise Yourself with the Brand
Research Volvo and understand their values and brand standards. Showing genuine passion for the brand during the interview can set you apart from other candidates.
