Job Introduction
We are recruiting for a Customer Contact Specialist based at our Volvo dealership in Worcester.
The hours of work are 8am to 5pm Monday to Friday.
Excellent Basic Salary with OTE up to £32,000 plus benefits.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role And Responsibilities
- Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
- Accurate data inputting of customer details
- Increase customer retention while ensuring customer satisfaction
- Improve and drive lead conversions
- Contacting prospective customers and upselling products
- Initiating the solving of customers problems in a professional manner
- Adhering to brand standards
About You
- Customer focused with excellent communication & organisational skills
- Self-motivated & target driven
- Able to work on your own or as part of a team
- Ability to use your own initiative to provide impeccable customer service
- Smart and presentable with an outstanding telephone manner
- Competent using Microsoft Office
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Customer Contact Specialist in Worcester employer: Listers Group
Listers Group is an exceptional employer, offering a supportive and dynamic work environment for Car Sales Executives at our Mercedes Benz Dealership in Grimsby. With a strong focus on employee growth, we provide comprehensive training, wellness programmes, and generous benefits including a company car and competitive OTE of £55,000. Our family-owned ethos fosters a culture of trust and collaboration, ensuring that every team member feels valued and empowered to succeed in their automotive career.
