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For Companies At a Glance
- Tasks: Support aftersales teams and manage warranty claims for customer satisfaction.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Why this job: Kickstart your career in the automotive industry with excellent training and growth opportunities.
- Qualifications: Strong communication skills and attention to detail; automotive experience preferred.
- Other info: Dynamic work environment with a focus on employee development and support.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
Due to continuing growth, we are recruiting for a Warranty Administrator to join our Successful Warranty Hub in Coventry.
The hours of work are Monday to Friday, 8:30am to 5.30pm as well as occasional Saturday working. Basic Salary up to £30,000 plus benefits.
The successful candidate will be responsible for the effective claiming and processing of warranty work.
The role responsibilities will include
- Identifying potential warranty work.
- Liaising with the manufacturer to authorise works.
- Processing warranty claims within manufacturer guide lines and time frames.
- Scheduling warranty work with the workshop.
- Ensuring that under and over payments are appealed.
- Monitoring profitability and revenue of the department.
What we\’re looking for
- Although previous exposure to a Warranty Administrator role is ideal it is not essential as training will be given.
- A well-presented individual with the desire, character and attitude to succeed.
- The successful candidate will have solid experience of Excel, Word and other Microsoft applications.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
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Warranty Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Listers Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your automotive knowledge. Knowing the ins and outs of warranty processes will show you're serious about the Warranty Advisor role and ready to hit the ground running.
✨Tip Number 3
Practice your interpersonal skills! Since this role requires clear communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts and demonstrate your clarity in dialogue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Listers family!
We think you need these skills to ace Warranty Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Advisor role. Highlight any relevant experience in customer service or automotive sectors, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your interpersonal skills and how you can contribute to the aftersales team’s success.
Showcase Your Technical Knowledge: Since this role involves warranty procedures, it’s important to demonstrate your understanding of these processes. If you have any automotive experience, make sure to highlight it in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed, and you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at Listers Group
✨Know Your Warranty Stuff
Make sure you brush up on your knowledge of warranty procedures and policies. Familiarise yourself with common claims processes and the specific requirements of the manufacturer. This will show that you're not just interested in the role, but that you understand the technical side of things too.
✨Show Off Your Interpersonal Skills
As a Warranty Advisor, you'll need to communicate effectively with both customers and the aftersales team. Prepare examples of how you've successfully navigated tricky conversations or resolved conflicts in the past. This will demonstrate your ability to maintain clarity and professionalism under pressure.
✨Be Organised and Detail-Oriented
Since the role involves managing records and ensuring compliance, it’s crucial to showcase your organisational skills. Bring along examples of how you've managed multiple tasks or projects simultaneously, and be ready to discuss how you ensure accuracy in your work.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training opportunities, or what success looks like in this role. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you.
