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For Companies At a Glance
- Tasks: Assist customers with vehicle bookings and ensure seamless service from drop-off to handover.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and a company pension.
- Why this job: Be part of a dynamic team, enhance customer satisfaction, and grow your career in the automotive sector.
- Qualifications: Customer service experience is preferred; passion and organisation are key!
- Other info: Full training provided; flexible weekday off every other week.
The predicted salary is between 24000 - 42000 £ per year.
Job Introduction
We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa.
The hours of work are Monday – Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £38,000.
Role And Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
- You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
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Volvo Service Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volvo Service Advisor
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service standards. This will help you align your approach during interviews and demonstrate your understanding of what makes their service unique.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles where you successfully handled challenging situations. This will showcase your problem-solving skills and ability to maintain high customer satisfaction.
✨Tip Number 3
Research the latest trends in the automotive industry, particularly around customer service and technology. Being knowledgeable about these topics can set you apart and show your commitment to staying informed.
✨Tip Number 4
Network with current or former employees of Listers Group or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Volvo Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Advisor position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service roles, any experience in the automotive industry, and your ability to meet targets. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your skills in communication, organisation, and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Listers Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded their expectations.
✨Know the Company and Its Values
Research Listers Group and understand their commitment to customer satisfaction and employee support. Being able to articulate why you want to work for them will show your genuine interest in the role.
✨Demonstrate Teamwork Abilities
This role requires collaboration with various departments. Be ready to discuss how you've worked effectively in a team setting, highlighting any specific achievements that resulted from teamwork.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and upselling services. Practising your responses will help you feel more confident during the interview.
