At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading Volvo dealership with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Other info: Full training provided, with excellent career growth opportunities in the automotive industry.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong organisational skills; experience preferred but not essential.
The predicted salary is between 31500 - 39300 € per year.
We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday – Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Salaries include a basic salary of £31,500 plus a monthly bonus, with an OTE of £39,300.
Role And Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas.
Volvo Service Advisor employer: Listers Group
At our Volvo Dealership in Leamington Spa, we pride ourselves on being an excellent employer that values customer satisfaction and employee growth. With a supportive work culture, competitive salary packages including bonuses, and a range of benefits such as a wellness programme and generous holiday allowance, we are committed to fostering a rewarding environment for our Service Advisors. Join us to be part of a dynamic team where your contributions are recognised and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Volvo Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching Volvo and their customer service ethos. Show us you understand their values and how you can contribute to delivering top-notch service at the dealership.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers quickly. Role-play with a friend or family member to get comfortable with discussing services and handling queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Volvo Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any customer service experience and skills that match what we're looking for, like organisation and communication. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can contribute to our busy dealership. Keep it friendly and professional – we love a personal touch!
Show Off Your Experience:If you've got previous experience in customer service or the automotive industry, make sure to showcase it! Even if it's not directly related, any experience that demonstrates your ability to meet targets and work in a team will catch our eye.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Volvo vehicles and the services offered at the dealership. Familiarise yourself with common customer queries and how to address them, as this will show your passion for the role and help you build rapport with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Think about times when you exceeded customer expectations or resolved issues effectively. This will demonstrate your ability to thrive in a busy environment and meet targets.
✨Team Player Mindset
Since you'll be working closely with various departments, highlight your teamwork skills during the interview. Share experiences where you collaborated with others to achieve a common goal, as this will show that you can contribute positively to the workflow of the department.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's operations, team dynamics, and customer service philosophy. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
