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- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Listers Group is a leading family-owned motor retailer in the UK, representing prestigious car brands.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and free parking.
- Why this job: Be part of a supportive team with opportunities for growth in the automotive industry.
- Qualifications: Customer service experience is preferred; passion and a positive attitude are essential.
- Other info: Full training provided; flexible working hours with Saturday shifts on a rota.
The predicted salary is between 23280 - 29000 £ per year.
We are recruiting for a Service Advisor to join our VW Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Basic Salary up to £29,000 with OTE up to £36,000 plus benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role And Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case; actually, there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Volkswagen Service Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volkswagen Service Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's customer service standards and values. Understanding their approach to customer satisfaction will help you align your responses during the interview, showcasing that you are a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of automotive services and repairs. Even if you don't have direct experience, being able to discuss common maintenance issues and solutions can demonstrate your enthusiasm and willingness to learn.
✨Tip Number 3
Prepare examples from your previous roles where you successfully handled customer complaints or exceeded sales targets. This will help you illustrate your ability to thrive in a busy environment and meet the expectations outlined in the job description.
✨Tip Number 4
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Volkswagen Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor at Volkswagen. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service and met targets in a busy environment.
Showcase Teamwork and Communication: Since the role involves liaising with various departments, mention any experiences where you successfully worked as part of a team. Highlight your communication skills and ability to build rapport with customers.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this position. Use keywords from the job description and ensure your documents reflect your passion for the automotive industry and commitment to customer satisfaction.
How to prepare for a job interview at Listers Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded their expectations.
✨Demonstrate Teamwork
This role requires collaboration with various departments. Be ready to discuss how you've worked effectively in a team setting, highlighting any specific instances where your teamwork led to improved outcomes.
✨Familiarise Yourself with Volkswagen Services
Research the full range of services offered by Volkswagen. Being knowledgeable about their offerings will not only impress your interviewers but also show your genuine interest in the role and the brand.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or handle difficult customers, and be prepared to explain your thought process and actions.
