At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our dynamic Volvo Dealership in Leamington Spa.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Other info: Great opportunities for professional growth and team events.
- Why this job: Kickstart your career in the automotive industry with full training provided.
- Qualifications: Passion for customer service and strong organisational skills are key.
The predicted salary is between 28000 - 32980 € per year.
We are recruiting for a Trainee Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include a basic salary of £28,000 plus a monthly bonus, with an OTE of £32,980.
Role And Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Trainee Service Advisor employer: Listers Group
Join our dynamic team at the Volvo Dealership in Leamington Spa, where we prioritise employee growth and satisfaction. With a supportive work culture, comprehensive training, and a range of benefits including a competitive salary, wellness programmes, and generous holiday allowances, we are committed to fostering a rewarding environment for our Trainee Service Advisors. Experience the unique advantage of working in a thriving automotive sector while enjoying staff discounts and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor
✨Tip Number 1
Get to know the company! Research Volvo and their values, so you can show how you fit into their culture during your interview. We want to see that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love to hear about how you’ve made a difference!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you come in for your interview. We want to see that you take this opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take that extra step to stay on our radar.
We think you need these skills to ace Trainee Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trainee Service Advisor role. Highlight any customer service experience you have and how it relates to delivering high levels of satisfaction. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about working with us at the Volvo Dealership. Keep it friendly and professional, and don’t forget to mention your enthusiasm for the automotive industry.
Showcase Your Team Spirit:Since this role involves working as part of a team, make sure to highlight any experiences where you’ve successfully collaborated with others. We love seeing candidates who can work well in a busy environment and contribute to a positive team dynamic!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand what it means to work in a busy dealership environment and be ready to discuss how you can contribute to customer satisfaction and team goals.
✨Show Off Your People Skills
As a Trainee Service Advisor, you'll need to build rapport with customers quickly. Prepare examples from your past experiences where you've successfully handled customer interactions, especially in challenging situations.
✨Be Organised
Demonstrate your organisational skills during the interview. Bring a notepad with questions for them and jot down key points. This shows you're proactive and serious about the role, which is crucial in a fast-paced environment.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to reflect the brand's image. A well-presented appearance will help convey your seriousness about the position and your understanding of the automotive industry.
