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- Tasks: Assist customers and manage parts supply for Audi vehicles.
- Company: Join a leading Audi dealership in Stratford-upon-Avon.
- Benefits: Competitive salary with bonuses, plus training and career development.
- Other info: Dynamic role with opportunities to learn about premium Audi products.
- Why this job: Kickstart your career in the automotive industry with a prestigious brand.
- Qualifications: Passion for customer service; no prior experience needed.
The predicted salary is between 28000 - 32000 £ per year.
We are recruiting for a Parts Advisor to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday to Friday, 8am to 6pm (1 hour lunch) and Saturdays 8.30 to 1pm on a rota basis. Salary includes a basic salary plus a monthly bonus, with an OTE of up to £32,000.
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Audi parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Audi.
Role And Responsibilities
- The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
- You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
- Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
- Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
- Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
- You’ll develop knowledge of our premium Audi products to understand the purpose of vehicle parts and how they function.
About You
Previous motor trade experience is not required as full training will be provided. However, if you have a good understanding of cars sales driven and maintain an outstanding level of customer service. You must have excellent communication.
Trainee Parts Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Parts Advisor
✨Tip Number 1
Get to know the company! Research Listers Audi and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be interacting with customers and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can provide that exceptional customer service they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider knowledge about the role and even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Listers Audi. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Trainee Parts Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, mention why you're excited about working as a Parts Advisor at our Audi Dealership. A genuine interest in cars and customer service can really make you stand out.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with the responsibilities of a Parts Advisor. We want to see how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Listers Group
✨Know Your Audi Parts
Familiarise yourself with common Audi parts and their functions. This will not only impress your interviewers but also show your genuine interest in the role. A little research goes a long way!
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Whether it's resolving an issue or going the extra mile, demonstrating your commitment to customer satisfaction is key.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling difficult customers. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and reflects the high standards of the Audi brand.