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- Tasks: Assist customers with Toyota parts, manage stock, and handle warranty claims.
- Company: Join a leading Toyota dealership in Coventry with a vibrant team.
- Benefits: Competitive salary with bonuses, plus opportunities for career growth.
- Other info: Work Monday to Friday with occasional Saturday shifts; great for car enthusiasts!
- Why this job: Be part of a dynamic environment and enhance your customer service skills.
- Qualifications: Experience as a parts advisor or strong knowledge of cars required.
The predicted salary is between 30000 - 35000 £ per year.
We are recruiting for a Parts Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday to Friday, 8am to 6pm, as well as working Saturdays on a rota basis 8am to 1pm. Salary includes a basic salary plus a monthly bonus, with an OTE of £33,000.
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Toyota parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers.
Role And Responsibilities
- The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
- You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
- Through inbound and outbound telephone enquiries, walk-in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
- Ensuring consumables and service parts are regularly replenished, providing a swift service to our workshop and other departments as well as our trade/retail customers.
- Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
- You’ll develop knowledge of our premium Toyota products to understand the purpose of vehicle parts and how they function.
About You
We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars sales driven and maintain an outstanding level of customer service. You must have excellent communication skills.
Toyota Parts Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toyota Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Toyota or Listers. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your passion for cars! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, talk about your love for Toyota and how you can contribute to their team. Enthusiasm goes a long way!
✨Tip Number 3
Prepare for the interview by brushing up on your product knowledge. Familiarise yourself with Toyota parts and services so you can impress them with your expertise. We want to see that you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Listers. Let’s make it happen!
We think you need these skills to ace Toyota Parts Advisor
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let us know about your love for cars and how it drives you to provide top-notch customer service. Share any relevant experiences that highlight your enthusiasm for the automotive industry.
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your previous experience in a dealership or similar environment, focusing on your skills in customer service and parts knowledge. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while keeping it professional.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Listers Group
✨Know Your Parts
Familiarise yourself with Toyota parts and their functions. Brush up on common parts used in popular models, as well as any recent updates or changes in the product line. This knowledge will help you impress during the interview and show your passion for the role.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to help a customer, as this is crucial for a Parts Advisor position. Be ready to discuss how you would handle difficult customer interactions.
✨Practice Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you explain technical information in an easy-to-understand way. This will help you shine when discussing parts with customers.
✨Show Enthusiasm for the Brand
Demonstrate your enthusiasm for Toyota and its products during the interview. Research the brand's history, values, and latest innovations. Showing that you genuinely care about the company will set you apart from other candidates and align you with their customer-centric approach.