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- Tasks: Assist customers and manage parts supply for Audi vehicles in a dynamic dealership environment.
- Company: Join Listers Audi, a leading car brand with a focus on customer service.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Other info: Be part of a supportive team with exciting company events and loyalty incentives.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: No prior experience needed; just a passion for cars and great customer service skills.
The predicted salary is between 28000 - 32000 £ per year.
We are recruiting for a Parts Advisor to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday to Friday, 8am to 6pm (1 hour lunch) and Saturdays 8.30 to 1pm on a rota basis. Salary includes a basic salary plus a monthly bonus, with an OTE of up to £32,000.
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Audi parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Audi.
Role And ResponsibilitiesThe work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers. You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries. Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression. Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers. Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing). You’ll develop knowledge of our premium Audi products to understand the purpose of vehicle parts and how they function.
About YouPrevious motor trade experience is not required as full training will be provided. However, if you have a good understanding of cars & the ability to learn, this will be an advantage. The ability to quickly establish and build rapport with our customers. You should be proactive; sales driven and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast-paced environment. A professional individual who is able to work towards tight deadlines.
What We Offer- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Trainee Parts Advisor in Stratford-upon-Avon employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Parts Advisor in Stratford-upon-Avon
✨Tip Number 1
Get to know the company! Research Listers Audi and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be interacting with customers and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional when you go for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Trainee Parts Advisor in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Parts Advisor role. Highlight any customer service experience or knowledge of cars, even if it's just a hobby. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you want to work with us at Listers Audi. Keep it friendly and professional, and don’t forget to mention how you can contribute to our exceptional customer service.
Show Off Your Communication Skills: As a Parts Advisor, you'll be interacting with customers and colleagues all day. Make sure your application showcases your communication skills. Whether it’s through clear writing or a friendly tone, we want to see that you can connect with people easily.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Listers Group
✨Know Your Audi Parts
Familiarise yourself with common Audi parts and their functions. This will not only show your enthusiasm for the role but also help you answer technical questions confidently during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this role heavily relies on building relationships.
✨Practice Your Communication
Since you'll be interacting with various customers and departments, practice clear and concise communication. You might want to do mock interviews with friends or family to refine your responses.
✨Demonstrate Your Proactivity
Think of instances where you took initiative in previous roles. Whether it was suggesting improvements or handling unexpected challenges, showcasing your proactive nature will resonate well with the interviewers.