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- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join a leading Toyota dealership in Stratford-upon-Avon with a focus on customer care.
- Benefits: OTE of £55,000, company car, pension, wellness programme, and staff discounts.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring top-notch service and growing your career in the automotive industry.
- Qualifications: Experience in service roles preferred, but full training provided for the right candidate.
The predicted salary is between 38500 - 46250 £ per year.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. Benefits include an OTE of £55,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities:- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedures are adhered to
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Managing the smooth running and day to day activity of the Service Department
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer:- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Free Parking / On-site Parking
- Company Events
Service Manager in Stratford-upon-Avon employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at the dealership. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what it means to exceed customer expectations and how you can lead the team to achieve that.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience as a Senior Service Advisor or similar roles has prepared you for this Service Manager position. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Manager in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience, especially if you've worked in a similar position before. We want to see how your skills align with our goal of exceeding customer expectations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can lead our team to success. Don’t forget to mention why you’re excited about working with us at Listers.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. We love to see numbers and results, so if you’ve improved efficiency or sales in previous jobs, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially Toyota's values and service standards. Familiarise yourself with common service department metrics and how they relate to customer satisfaction. This will show that you're not just a candidate, but someone who understands the business.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully managed a team or improved performance. Highlight your ability to motivate others and create a positive work environment.
✨Customer Care is Key
Since customer care is paramount in this role, come armed with examples of how you've gone above and beyond for customers in the past. Be ready to discuss how you would handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership's goals, challenges, and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to demonstrate your strategic thinking.