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- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Why this job: Be part of a dynamic team and kickstart your career in the automotive industry.
- Qualifications: Passion for customer service and ability to build rapport; experience preferred but not essential.
- Other info: Full training provided with excellent career growth opportunities.
The predicted salary is between 21600 - 43200 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role And Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Customer Service Advisor in Stratford-upon-Avon employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stratford-upon-Avon
✨Tip Number 1
Get to know the company! Research Listers Group and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our success.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different situations with customers. We want to see your problem-solving skills in action, so be ready to share examples from your past experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like this. Make sure you look professional and well-presented when you come to meet us.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the position and helps keep you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Advisor in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the role of a Customer Service Advisor at our dealership.
Be Professional Yet Personable: While we love a friendly vibe, remember to keep it professional. Your written application should reflect your personality but also show that you understand the importance of professionalism in a customer-facing role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Listers Group
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond to satisfy a customer. This will show that you understand the importance of delivering high levels of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to understand the specific responsibilities of a Service Advisor at a car dealership. Research common tasks like booking vehicles for maintenance and liaising with workshop teams. This knowledge will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers, practice clear and friendly communication. You might want to role-play scenarios where you meet customers or update them on their vehicle's progress. This will help you feel more comfortable during the interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Think of examples where you collaborated with others to achieve a goal, especially in a busy environment. This will highlight your readiness to contribute positively to the dealership's workflow and targets.