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For Companies At a Glance
- Tasks: Manage customer bookings and provide top-notch service from drop-off to handover.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and more!
- Why this job: Be part of a supportive team that values your growth in the automotive industry.
- Qualifications: Customer service experience is preferred; passion and motivation are key!
- Other info: Full training provided; flexible working hours with Saturdays on a rota.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
We are recruiting for a Service Advisor to join our Volkswagen Commercial Vehicles Dealership in Coventry. The hours of work are Monday – Friday, between 7.30am to 5.30pm & 8am to 6pm on a rota basis. You will also work 8am to 1pm 1 in 3 Saturdays. Salaries include basic salary plus a monthly bonus, with an OTE of £35,000.
Role And Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
- You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
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Service Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Toyota brand and its values. Understanding what makes Toyota unique will help you connect better with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues quickly.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide insights into the company culture and what it takes to succeed as a Service Advisor, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to upselling services and managing workflow. Being ready with practical examples will show your proactive approach and readiness for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and teamwork.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service roles, particularly in busy environments. Emphasise any achievements related to customer satisfaction and sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples of how you've successfully managed customer interactions and contributed to team goals in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Listers Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded their expectations. This will demonstrate your passion for customer satisfaction.
✨Familiarise Yourself with the Role
Understand the key responsibilities of a Service Advisor, such as booking vehicles, coordinating with workshops, and upselling services. Research common challenges faced in this role and think about how you would handle them. This knowledge will show your commitment and readiness for the position.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the dealership's culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
✨Demonstrate Team Collaboration
Since the role involves working closely with various departments, be ready to discuss your experience in teamwork. Share specific instances where you collaborated effectively with others to achieve a common goal, highlighting your communication and organisational skills.
