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- Tasks: Book vehicles for maintenance, provide seamless customer service, and liaise with workshop teams.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Other info: Full training provided, with opportunities for professional qualifications and career growth.
- Why this job: Be part of a dynamic team delivering excellent customer experiences in the automotive industry.
- Qualifications: Passion for customer service and good organisational skills; experience preferred but not essential.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting for a Service Advisor to join our Land Rover Dealership in Solihull. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £40,000.
Responsibilities
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Listers Group and their values. When you walk in for your interview, show us that you understand what we stand for and how you can contribute to our success.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of our dealership. Role-play with a friend or family member to nail down how to handle different customer scenarios with ease.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look sharp and professional when you come in for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a top-notch experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer service roles. We love seeing how your skills align with what we’re looking for in a Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor. Familiarise yourself with the responsibilities listed in the job description, like booking vehicles for maintenance and liaising with the workshop team. This will help you speak confidently about how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to build rapport and ensure customer satisfaction.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and professionally, as this reflects your attitude and character. A polished appearance can set the tone for a positive conversation.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the Service Advisor position. It’s a great way to engage and leave a lasting impression.