At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our dynamic Volvo Dealership in Leamington Spa.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Other info: Great opportunities for professional growth and team events.
- Why this job: Kickstart your career in the automotive industry with full training provided.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 28000 - 32980 € per year.
We are recruiting for a Trainee Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary of £28,000 plus a monthly bonus, with an OTE of £32,980.
Role And Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Trainee Service Advisor in Royal Leamington Spa employer: Listers Group
Join our dynamic team at the Volvo Dealership in Leamington Spa, where we prioritise employee growth and satisfaction. With a supportive work culture, comprehensive training, and a range of benefits including a competitive salary, wellness programmes, and generous holiday allowances, we are committed to fostering a rewarding environment for our Trainee Service Advisors. Experience the unique advantage of working in a thriving automotive sector while enjoying staff discounts and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research Volvo and their values. When you walk into that interview, show us you understand what they stand for and how you can fit into their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories during your interview to see how you handle real-life situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look sharp and professional when you come in for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Trainee Service Advisor in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trainee Service Advisor role. Highlight any customer service experience you have and showcase how you've delivered excellent service in the past. We want to see your passion for helping customers shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our team. Be sure to mention your enthusiasm for the automotive industry and how you can contribute to our dealership's success. Keep it friendly and professional!
Show Off Your Communication Skills:As a Trainee Service Advisor, communication is key! In your application, demonstrate your ability to build rapport with customers and work effectively with colleagues. Use clear and concise language to show us you can handle busy environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter in one go. Let’s get your application rolling!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand what makes their customer service stand out, especially in a busy dealership environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond to meet customer needs or resolved issues effectively. This will demonstrate your ability to thrive in a fast-paced setting.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for the interview. A well-presented appearance shows that you take the opportunity seriously and are ready to represent the dealership's brand positively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
