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- Tasks: Deliver exceptional customer service and manage vehicle bookings at a prestigious Porsche dealership.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 33 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Why this job: Be the face of an iconic brand and build a rewarding career in the automotive industry.
- Qualifications: Passion for customer service and previous experience in a customer-facing role preferred.
- Other info: Full training provided; dynamic environment with excellent growth potential.
The predicted salary is between 27000 - 32000 £ per year.
We’re excited to offer an incredible opportunity for a passionate and customer-focused Service Advisor to join our prestigious Porsche dealership in Hull. We offer a 40 hour working week; you will be working scheduled hours between 08:00 - 18:00 Monday to Friday, plus one in five Saturdays, 08:30 - 13:00. The basic salary is up to £27,000 with an on-target earnings of up to £32,000.
As the face of our aftersales team, you’ll play a key role in delivering an exceptional customer experience, representing one of the world’s most iconic automotive brands. This is a fantastic opportunity to build your career in a premium dealership environment where quality and service excellence are at the heart of everything we do.
Role And Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 33 days holiday including bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Porsche Service Advisor employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porsche Service Advisor
✨Tip Number 1
Get to know the company! Research Listers and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers quickly. Role-play with a friend or family member to get comfortable with discussing vehicle services and handling customer queries.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a premium dealership environment. Make sure you present yourself well during interviews to reflect the quality and professionalism associated with the Porsche brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Porsche Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the opportunity to work with a prestigious brand like Porsche!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Professional Yet Approachable: Your written application should reflect the balance of professionalism and friendliness we value at StudySmarter. Use a friendly tone while maintaining a level of professionalism that matches our dealership's standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Listers Group
✨Know Your Porsche
Familiarise yourself with the Porsche brand and its values. Understand their models, features, and what sets them apart in the automotive world. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Customer Service is Key
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond to ensure customer satisfaction. This role is all about delivering an exceptional experience, so showcasing your ability to build rapport is crucial.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills and how you handle multiple tasks. Be ready to discuss how you would manage scheduling and liaising with different departments. Practising these scenarios will help you articulate your thoughts clearly during the interview.
✨Dress to Impress
As a Service Advisor, you'll be the face of the dealership. Dress smartly and professionally for your interview to reflect the high standards of the Porsche brand. First impressions matter, and looking the part can set a positive tone for the conversation.