At a Glance
- Tasks: Join us as a Parts Advisor, handling orders and providing top-notch customer service.
- Company: Listers Group is a leading family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Other info: Work Monday to Friday with occasional Saturdays; great earning potential up to £32,000.
- Why this job: Be part of a dynamic team with a passion for cars and exceptional customer service.
- Qualifications: Experience in a similar role and a drive to succeed are essential.
The predicted salary is between 24000 - 32000 £ per year.
Job Introduction
We are recruiting for a Parts Advisor to join our Porsche Dealership in Hull. The hours of work are Monday to Friday, 8am to 5pm, as well as Saturdays on a rota basis.
Salary includes a basic salary plus a monthly bonus, with an OTE of £28,500.
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Porsche parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly - motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.
This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Porsche.
Role And Responsibilities
- The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
- You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
- Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
- Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
- Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
- You’ll develop knowledge of our premium Porsche products to understand the purpose of vehicle parts and how they function.
About You
- We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
- However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
- The ability to quickly establish and build rapport with our customers.
- You should be proactive; sales driven and maintain an outstanding level of customer service.
- You must have excellent communication & organisational skills while working well in a fast-paced environment.
- A professional individual who is able to work towards tight deadlines.
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.
Parts Advisor employer: Listers Group
Listers Group is an exceptional employer, offering a supportive and dynamic work environment for Car Sales Executives at our Mercedes Benz Dealership in Grimsby. With a strong focus on employee growth, we provide comprehensive training, wellness programmes, and generous benefits including a company car and competitive OTE of £55,000. Our family-owned ethos fosters a culture of trust and collaboration, ensuring that every team member feels valued and empowered to succeed in their automotive career.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with VW parts and their specifications. Understanding the products you'll be dealing with will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of interaction with customers, being able to demonstrate your ability to build rapport and handle inquiries effectively will set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry. Attend local car shows or workshops to meet professionals in the field. This can lead to valuable connections and insights that may help you in your application process.
✨Tip Number 4
Showcase your passion for the automotive industry. Whether it's through personal projects, volunteering, or simply staying updated on industry trends, demonstrating your enthusiasm can make a strong impression on hiring managers.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in parts advising or customer service. Use keywords from the job description, such as 'order preparation', 'stock control', and 'customer relationships' to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the automotive industry and your commitment to exceptional customer service. Mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Knowledge:In your application, mention any previous experience with motor factors or parts companies. Highlight your understanding of VW parts and your ability to build rapport with customers, as these are key aspects of the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Listers Group
✨Show Your Passion for Customer Service
As a Parts Advisor, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the high standards expected at Listers.
✨Demonstrate Product Knowledge
Familiarise yourself with VW parts and their functions before the interview. Being able to discuss specific parts and their applications will show that you are proactive and genuinely interested in the role, which is crucial for building rapport with customers.
✨Prepare for Stock Control Questions
Since stock control is a key responsibility, be ready to discuss your experience with inventory management. Think of examples where you've successfully managed stock levels or improved processes, as this will highlight your organisational skills.
✨Exude Confidence and Professionalism
First impressions matter! Dress smartly and maintain a confident posture during the interview. A well-presented individual who communicates clearly will leave a lasting impression on the interviewers, aligning with the professional image of Listers.
