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- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts on various services.
- Why this job: Be part of a dynamic team and kickstart your career in the automotive industry.
- Qualifications: Passion for customer service and ability to build rapport; experience preferred but not essential.
- Other info: Full training provided with excellent career growth opportunities.
The predicted salary is between 29000 - 36000 £ per year.
We are recruiting for a Service Advisor to join our Honda and MG Dealership in Northampton. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include a basic salary of £29,000 plus a monthly bonus, with an OTE of £36,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor in Northampton employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Northampton
✨Tip Number 1
Get to know the company! Research Listers and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers quickly. Role-play with a friend or family member to get comfortable with discussing services and handling customer queries.
✨Tip Number 3
Prepare some examples of how you've delivered excellent customer service in the past. Think about specific situations where you exceeded expectations or resolved issues effectively. This will help you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Listers. Let's get you on board!
We think you need these skills to ace Service Advisor in Northampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with customer service principles and the specific services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Service Advisor, building rapport with customers is key. Prepare examples from your past experiences where you've successfully handled customer interactions, especially in challenging situations. This will demonstrate your ability to deliver high levels of customer satisfaction.
✨Be Ready to Discuss Targets
Since the role involves hitting and exceeding targets, be prepared to discuss how you've achieved similar goals in previous roles. Bring specific examples of how you’ve upsold services or improved customer satisfaction metrics to the table.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.