At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our vibrant Volkswagen Dealership in Loughborough.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Other info: Full training provided; great opportunities for career growth.
- Why this job: Be part of a dynamic team and make customers' days better.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 31000 - 37000 £ per year.
We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £37,000.
Role And Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets, and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well‑presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- List Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In‑house, manufacturer & professional qualifications.
- Free Parking / On‑site Parking.
- Company Events.
Service Advisor in Loughborough employer: Listers Group
Join our dynamic Volkswagen Dealership in Loughborough as a Service Advisor, where we prioritise employee satisfaction and growth. With a supportive work culture that values teamwork and customer excellence, you will enjoy competitive salaries, generous holiday allowances, and numerous benefits including a wellness programme and professional development opportunities. Our commitment to your success is reflected in our training initiatives and a vibrant workplace that celebrates achievements and fosters long-term loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Loughborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your customer service experience and how you can bring value to their team. Confidence is key!
✨Tip Number 3
Stay proactive! Follow up on applications and interviews with a friendly email or call. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to ask any questions you might have.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Service Advisor position!
We think you need these skills to ace Service Advisor in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team at the Volkswagen Dealership. Keep it friendly and professional.
Showcase Your Team Spirit:Since we value teamwork, mention any experiences where you've successfully collaborated with others. Whether it's in a previous job or a group project, let us know how you can fit into our dynamic team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities like booking vehicles, liaising with customers, and upselling services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to build rapport and ensure customer satisfaction.
✨Dress to Impress
First impressions matter! Make sure you’re well-presented and dressed appropriately for the interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the dealership professionally.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the training process, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the company’s success.
