At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading Toyota dealership with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing.
- Other info: Full training provided; previous automotive experience is a plus but not required.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 35000 - 42500 € per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Lincoln. The hours of work are Monday – Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £40,000.
Role And Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow‑up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well‑presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas.
Toyota Service Advisor in Lincolnshire employer: Listers Group
Join our dynamic Toyota Dealership in Lincoln, where we prioritise employee satisfaction and growth. With a supportive work culture, competitive salary structure including bonuses, and a comprehensive benefits package, we empower our Service Advisors to excel in delivering exceptional customer service. Enjoy 25 days of holiday, a wellness programme, and exclusive staff discounts, all while being part of a team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Toyota Service Advisor in Lincolnshire
✨Tip Number 1
Get to know the company! Research Toyota and their values, so you can show how your passion for customer service aligns with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers quickly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive! If you have any questions about the role or the dealership, don’t hesitate to reach out. Showing initiative can make a great impression on potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Toyota Service Advisor in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience and your ability to work in a busy environment, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering excellent customer service. Share specific examples of how you've exceeded customer expectations in the past – we love hearing those stories!
Show Your Personality:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A well-presented and engaging application can really make you stand out from the crowd.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Toyota vehicles and the services offered at the dealership. Familiarise yourself with common customer queries and how to address them, as this will show your passion for the role and help you build rapport with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you went above and beyond to meet a customer's needs, as this will demonstrate your ability to thrive in a busy environment.
✨Practice Your Communication
Since you'll be liaising with various teams and customers, practice clear and concise communication. Role-play potential scenarios with a friend or family member to get comfortable with discussing vehicle maintenance and repairs in an approachable manner.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A well-presented appearance will reflect your attitude and character, showing that you're serious about the position and ready to represent the dealership.
