At a Glance
- Tasks: Engage with customers online, ensuring they receive the best experience possible.
- Company: Join a leading automotive brand with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Other info: Remote work options available for weekend shifts; coaching and development provided.
- Why this job: Be part of a dynamic team and grow your career in the motor industry.
- Qualifications: Experience in sales or customer service, with strong communication skills.
The predicted salary is between 25000 - 38400 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. Your working hours will be between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts. Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales.
- Identify customer requirements and pass on leads to the Sales Team for follow up.
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
- Accurately administer details of conversations on our Dealer Management System.
- Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
- To promote other services and products as appropriate.
What we are looking for:
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
- Good administrational knowledge.
- Able to demonstrate a track record of achievement in both sales and customer service.
- Able to follow a compliant process, and can communicate over the telephone and via email in a professional manner.
- Able to engage customers and build relationships.
- Has a genuine interest and passion for the motor industry, keeping abreast of developments.
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills.
- Embraces new ideas and thinking; eager to learn and develop themselves.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
Benefits:
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Digital Sales Advisor in Lincoln employer: Listers Group
As a Digital Sales Advisor at our esteemed Mercedes-Benz dealership, you will be part of a dynamic team that prioritises exceptional customer service and professional growth. Our supportive work culture fosters continuous development through coaching and training, while our comprehensive benefits package, including generous holiday allowance and wellness programmes, ensures a rewarding work-life balance. Located in a vibrant area, we offer unique perks such as staff discounts and company events, making us an excellent employer for those passionate about the motor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Sales Advisor in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz and their values, products, and services. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers, make sure you’re comfortable chatting over the phone and via email. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Digital Sales Advisor in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Sales Advisor role. Highlight your experience in customer service and sales, and show us how you can deliver that ‘Best Customer Experience’ we’re after.
Show Your Passion:Let your enthusiasm for the motor industry shine through! We want to see that you’re not just looking for a job, but that you genuinely care about cars and keeping up with industry trends.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Listers Group
✨Know Your Product
Before the interview, make sure you’re familiar with Mercedes-Benz and their offerings. Research their latest models, features, and any recent news. This will not only impress your interviewers but also help you engage in meaningful conversations about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your ability to deliver the ‘Best Customer Experience’ they’re looking for.
✨Practice Your Communication
Since the role involves a lot of communication over the phone and via email, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Be Ready to Discuss Sales Achievements
Prepare to talk about your sales track record. Have specific numbers or achievements ready to share that highlight your success in previous roles. This will show that you’re results-driven and capable of contributing to the growth of the internet sales division.
