At a Glance
- Tasks: Engage with customers online to provide the best service and support sales growth.
- Company: Join a leading automotive brand known for its commitment to customer experience.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Other info: Flexible remote working options and opportunities for professional development.
- Why this job: Be part of a dynamic team that values your growth and passion for the motor industry.
- Qualifications: Experience in sales or customer service, strong communication skills, and a love for cars.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our online sales division.
You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.
Your working hours will be between 08:30 and 18:00, Monday to Friday.
The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week.
Remote working is available for weekend rota shifts.
Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities to include
- To contact customers who enquire via the Mercedes-Benz website within given timescales
- Identify customer requirements and pass on leads to the Sales Team for follow up
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
- Accurately administer details of conversations on our Dealer Management System
- Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
- To promote other services and products as appropriate
What we are looking for
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
- Good administrational knowledge
- Able to demonstrate a track record of achievement in both sales and customer service
- Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
- Is able to engage customers and build relationships
- Has a genuine interest and passion for the motor industry, keeping abreast of developments
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
- Embraces new ideas and thinking; eager to learn and develop their self
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
- #J-18808-Ljbffr
Customer Sales Advisor in Lincoln employer: Listers Group
As a Customer Sales Advisor at our esteemed Mercedes-Benz dealership, you will be part of a dynamic team dedicated to delivering the 'Best Customer Experience'. We pride ourselves on fostering a supportive work culture that prioritises employee growth through continuous coaching and development, alongside a competitive salary and comprehensive benefits package. With opportunities for remote working and a focus on work-life balance, this role offers a rewarding career in the thriving automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Lincoln
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Sales Advisor at Listers Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Listers Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Sales Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Sales Advisor in Lincoln
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Listers Group:When writing your cover letter, make sure to tailor your message specifically for Listers Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Listers Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Listers Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Listers Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Listers Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
