Job Introduction
We are recruiting for a Service Advisor to join our Land Rover Dealership in Hereford.
The hours of work are Monday to Friday, 8am to 6pm as well as working 1 in 4 Saturdays, 9am to 1pm.
Salaries include basic salary plus a monthly bonus, with an OTE of £40,000.
Role and Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up‑selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow‑up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well‑presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In‑house, manufacturer & professional qualifications.
- Free Parking / On‑site Parking.
- Company Events.
