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- Tasks: Engage with customers through calls, booking services and upselling products.
- Company: Join a leading Jaguar Land Rover dealership in Droitwich.
- Benefits: Earn up to £36,000 with bonuses, plus 25 days holiday and discounts.
- Other info: Enjoy a supportive team environment with opportunities for professional growth.
- Why this job: Make a difference by enhancing customer satisfaction and retention.
- Qualifications: Customer service experience preferred; training provided for the right candidate.
The predicted salary is between 30000 - 36000 £ per year.
Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break) with 1 in 3 Saturdays 09:00 - 13:00. Excellent basic salary with bonus OTE up to £36,000 plus benefits.
As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.
Role And Responsibilities:- Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
- Follow up calls to remind customers of required work previously identified.
- Accurate data inputting of customer details.
- Identifying infrequent customers and promoting Listers services.
- Increase customer retention while ensuring customer satisfaction.
- Improve and drive lead conversions.
- Contacting prospective customers and upselling products.
- Adhering to brand standards.
- Automotive or car dealership experience is preferred but not essential as full training will be provided.
- Customer focussed with excellent communication & organisational skills.
- Self-motivated & target driven.
- Able to work on your own or as part of a team.
- Ability to use your own initiative to provide impeccable customer service.
- Smart and presentable with an outstanding telephone manner.
- Competent using Microsoft Office.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Customer Retention Specialist in Droitwich employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist in Droitwich
✨Tip Number 1
Get to know the company! Research Jaguar Land Rover and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound and outbound calls, try role-playing with a friend or family member. This will help you feel more confident and sound professional when you’re on the line with customers.
✨Tip Number 3
Be proactive! If you know someone who works at the dealership or in the automotive industry, reach out to them. Networking can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Jaguar Land Rover.
We think you need these skills to ace Customer Retention Specialist in Droitwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Retention Specialist role. Highlight any relevant experience in customer service or telesales, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer retention and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Achievements: When filling out your application, don’t just list your duties from previous jobs. Instead, focus on your achievements! Did you increase customer satisfaction or boost sales? We want to hear about it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Retention Specialist. Familiarise yourself with the key responsibilities like handling inbound and outbound calls, booking services, and upselling products. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You might want to prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to provide impeccable customer service.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you to handle a mock call with a customer. Stay calm, listen actively, and respond as if you were actually speaking to a customer. This is your chance to shine and show off your telephone manner!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or specific challenges they face in customer retention. This shows that you’re not just interested in the job, but also in how you can contribute to their success.