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- Tasks: Handle inbound and outbound calls, book services, and promote customer retention.
- Company: Join the dynamic team at Jaguar Land Rover in Droitwich.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Other info: Work Monday to Friday with occasional Saturday shifts; full training provided.
- Why this job: Be part of a supportive culture with training opportunities and a focus on customer satisfaction.
- Qualifications: Customer service experience preferred; automotive knowledge is a plus but not essential.
The predicted salary is between 30000 - 42000 £ per year.
Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break), with 1 in 3 Saturdays 09:00 - 13:00.
As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.
Role And Responsibilities- Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
- Follow up calls to remind customers of required work previously identified.
- Accurate data inputting of customer details.
- Identifying infrequent customers and promoting Listers services.
- Increase customer retention while ensuring customer satisfaction.
- Improve and drive lead conversions.
- Contacting prospective customers and upselling products.
- Adhering to brand standards.
- Automotive or car dealership experience is preferred but not essential as full training will be provided.
- Ideally you will have previous customer service or telesales experience.
- Customer focussed with excellent communication & organisational skills.
- Self-motivated & target driven.
- Able to work on your own or as part of a team.
- Ability to use your own initiative to provide impeccable customer service.
- Smart and presentable with an outstanding telephone manner.
- Competent using Microsoft Office.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Customer Retention Specialist employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with Jaguar and Land Rover's brand values and customer service standards. This knowledge will help you align your approach during interviews and demonstrate your commitment to upholding their reputation.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of inbound and outbound calls, being articulate and confident on the phone can set you apart from other candidates.
✨Tip Number 3
Showcase any previous experience in customer service or telesales during your discussions. Even if it's not automotive-related, emphasising your ability to handle customer inquiries and resolve issues will be beneficial.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer scenarios. Think about examples where you've successfully retained customers or improved satisfaction, as this will highlight your problem-solving skills.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or telesales. Emphasise any automotive or car dealership experience, even if it's not essential, to show your understanding of the industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused approach. Mention specific examples of how you've successfully retained customers or improved satisfaction in previous roles.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as organisational abilities, self-motivation, and proficiency in Microsoft Office. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Retention Specialist.
How to prepare for a job interview at Listers Group
✨Know the Company
Before your interview, take some time to research Jaguar Land Rover and their values. Understanding their brand and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Demonstrate Customer Focus
As a Customer Retention Specialist, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues, showcasing your communication skills and dedication to customer satisfaction.
✨Highlight Relevant Experience
Even if you don't have direct automotive experience, emphasise any customer service or telesales roles you've held. Discuss how those experiences have equipped you with the skills needed to excel in this position, such as handling calls, booking appointments, and upselling services.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training opportunities, or company culture. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.