At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading Toyota dealership in Cheltenham with a supportive team culture.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Other info: Full training provided, with excellent career growth and company events.
- Why this job: Be the face of customer satisfaction and make a real difference in people's automotive experiences.
- Qualifications: Passion for customer service and strong organisational skills; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Cheltenham.
Hours of work: Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role And Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Toyota Service Advisor in Cheltenham employer: Listers Group
Join our dynamic team at the Toyota Dealership in Cheltenham, where we prioritise employee satisfaction and growth. With a supportive work culture, comprehensive training, and a range of benefits including a competitive salary, wellness programmes, and generous holiday allowances, we are committed to fostering a rewarding environment for our Service Advisors. Experience the unique advantage of working in a thriving automotive sector while enjoying perks like staff discounts and company events that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Toyota Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company! Research Toyota and their values, especially around customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be dealing with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare questions for your interview! Show that you're engaged by asking about the team dynamics, training opportunities, or how success is measured in the role. It’ll make you stand out as a candidate who’s serious about the position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly so we can get you in front of the right people quickly. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Toyota Service Advisor in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any customer service experience and skills that match what we're looking for, like organisation and communication. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can contribute to our busy dealership. Keep it friendly and professional – we love a personal touch!
Show Off Your Achievements:Don’t be shy about showcasing your achievements in previous roles. Whether it's hitting sales targets or receiving positive customer feedback, let us know how you've made an impact. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll get all the info you need about the role. Plus, it shows us you're keen to join our team at StudySmarter!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Toyota vehicles and the services offered at the dealership. Familiarise yourself with common customer queries and how to address them. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Customer Service is Key
Since this role revolves around delivering high levels of customer satisfaction, prepare examples from your past experiences where you’ve excelled in customer service. Think about how you built rapport with customers and resolved any issues they had. This will demonstrate your ability to thrive in a busy environment.
✨Team Player Vibes
The job requires working closely with various departments, so be ready to discuss your teamwork skills. Share instances where you collaborated effectively with others to achieve a common goal. Highlighting your ability to communicate and coordinate with different teams will make you stand out.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A well-presented appearance reflects your attitude towards the role and shows that you take the opportunity seriously. Plus, it sets a positive tone for the conversation ahead.
