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- Tasks: Enhance customer satisfaction by booking appointments and providing seamless service.
- Company: Leading motor retailer in Cheltenham with a focus on customer experience.
- Benefits: Competitive salary, bonus structure, holidays, and pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading motor retailer in Cheltenham is looking for a Service Advisor to enhance customer satisfaction in a busy environment.
Responsibilities include:
- Booking appointments
- Providing seamless service
- Liaising with the workshop team
Ideal candidates will have:
- A passion for customer service
- Strong organizational skills
- A proven ability to build rapport
This full-time role offers a competitive salary with a bonus structure and various employee benefits including holidays and a pension scheme.
Service Advisor: Elevate Customer Experience & Growth in Cheltenham employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor: Elevate Customer Experience & Growth in Cheltenham
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about enhancing customer experiences.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport quickly. Role-play with a friend or family member to get comfortable discussing how you can elevate customer satisfaction.
✨Tip Number 3
Be ready to share specific examples from your past experiences. Think of times when you’ve gone above and beyond for a customer. This will help you stand out as someone who truly understands the importance of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Advisor: Elevate Customer Experience & Growth in Cheltenham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
Highlight Your Organisational Skills: As a Service Advisor, you'll need to juggle multiple tasks. Make sure to mention any relevant experience that showcases your strong organisational skills, like managing appointments or coordinating with teams.
Build Rapport in Your Writing: Since building rapport is key in this role, use a friendly and approachable tone in your application. This will help us see your personality and how you might connect with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Listers Group
✨Know the Company Inside Out
Before your interview, do some research on the motor retailer. Understand their values, mission, and what sets them apart in Cheltenham. This will help you tailor your answers and show that you're genuinely interested in enhancing customer satisfaction.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your passion for customer service and your ability to build rapport.
✨Organisational Skills are Key
As a Service Advisor, you'll need to juggle multiple tasks. Be ready to discuss how you stay organised in a busy environment. You might want to mention any tools or methods you use to manage your time effectively, as this will highlight your strong organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
