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- Tasks: Book customer vehicles for maintenance and ensure a seamless service experience.
- Company: Leading automotive retailer in Cheltenham with a focus on customer care.
- Benefits: Competitive OTE of £36,000 and various employee benefits.
- Why this job: Join a passionate team and make a difference in customer service.
- Qualifications: Passion for customer service; previous experience is a plus.
- Other info: Full training provided for newcomers to the industry.
The predicted salary is between 21600 - 36000 £ per year.
A leading automotive retailer in Cheltenham is seeking a Service Advisor to join their team. This role involves booking customer vehicles for maintenance, ensuring a seamless service experience, and updating customers on vehicle progress.
The ideal candidate will be passionate about customer service and may have previous experience in a similar role. A competitive OTE of £36,000 is offered along with various employee benefits. Full training will be provided for those new to the industry.
Automotive Service Advisor: Customer Care & Scheduling in Cheltenham employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor: Customer Care & Scheduling in Cheltenham
✨Tip Number 1
Get to know the company! Research the automotive retailer in Cheltenham and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the bridge between customers and the service team. Role-play with a friend or family member to get comfortable explaining vehicle maintenance and addressing customer concerns.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for a job, but that you truly care about providing an excellent service experience.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're proactive and ready to take the next step in your career with us at StudySmarter.
We think you need these skills to ace Automotive Service Advisor: Customer Care & Scheduling in Cheltenham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share any relevant experiences that highlight your ability to connect with customers and provide top-notch service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Advisor role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially customer service practices. Brush up on common vehicle maintenance tasks and terminology so you can confidently discuss them during the interview.
✨Show Your Passion for Customer Service
Prepare examples from your past experiences where you went above and beyond for a customer. This role is all about ensuring a seamless service experience, so demonstrating your commitment to customer care will set you apart.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are ready to engage with customers effectively, which is crucial for a Service Advisor.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and how they handle scheduling. This not only shows your interest in the role but also helps you gauge if the company aligns with your values.
