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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a busy dealership.
- Company: Join a prestigious Mercedes-Benz dealership with a focus on quality and service excellence.
- Benefits: Enjoy 33 days holiday, wellness programmes, and staff discounts on services and retailers.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Passion for customer service and previous experience in a customer-facing role preferred.
- Other info: Dynamic team environment with opportunities for professional qualifications and career advancement.
The predicted salary is between 32000 - 35000 £ per year.
We’re excited to offer an incredible opportunity for a passionate and customer-focused Service Advisor to join our prestigious Mercedes-Benz dealership in Boston. Hours of work are Monday to Friday, 8:00am – 6:00pm, plus one in four Saturdays, 8:00am – 2:00pm (rota basis). The basic salary is up to £32,000 with on-target earnings of up to £35,000.
As the face of our aftersales team, you’ll play a key role in delivering an exceptional customer experience, representing one of the world’s most iconic automotive brands. This is a fantastic opportunity to build your career in a premium dealership environment where quality and service excellence are at the heart of everything we do.
Role And Responsibilities- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up-selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers’ vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 33 days holiday including bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor in Boston employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Boston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Mercedes-Benz brand and the dealership itself. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a premium dealership environment. Make sure you look sharp and professional when you walk in for your interview – it shows you care about the opportunity.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Service Advisor in Boston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the opportunity to work with a prestigious brand like Mercedes-Benz.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Listers Group
✨Know Your Customer Service Basics
As a Service Advisor, you'll be the face of the dealership, so brush up on your customer service skills. Think about how you can create a seamless experience for customers from drop-off to handover. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with the Brand
Since this role is with a prestigious Mercedes-Benz dealership, it’s crucial to know a bit about the brand and its values. Research their latest models, services, and what sets them apart in the automotive industry. This will show your passion and commitment during the interview.
✨Prepare for Teamwork Questions
You'll be working closely with various departments, so expect questions about teamwork. Think of specific instances where you collaborated effectively with others to achieve a goal. Highlight your ability to communicate and coordinate with different teams, especially in a busy environment.
✨Show Your Organisational Skills
In a fast-paced setting, organisation is key. Be prepared to discuss how you manage your time and tasks efficiently. You might want to mention any tools or methods you use to stay organised, especially if you have experience with dealer management systems, even if it's not essential.