At a Glance
- Tasks: Handle customer calls, schedule service appointments, and ensure satisfaction while driving leads.
- Company: Join Listers Group at our Audi dealership in Solihull.
- Benefits: Enjoy 33 days of holiday, a company pension, wellness programme, and service discounts.
- Other info: Dynamic role with opportunities for growth in the automotive industry.
- Why this job: Make a difference in customer experience and drive your earnings with uncapped OTE.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26513 - 30000 £ per year.
Listers Group is recruiting a Customer Contact Specialist at our Audi dealership in Solihull. In this varied role, you will handle customer calls, schedule service appointments, and ensure satisfaction while driving leads.
The position offers a basic salary of £26,513 with an uncapped OTE of £30,000 per annum. Benefits include:
- 33 days of holiday
- Company pension
- Wellness program
- Discounts on various services
Automotive Aftercare & Retention Specialist employer: Listers Group
Listers Group is an exceptional employer, offering a dynamic work environment at our Audi dealership in Solihull. With a strong focus on employee well-being, we provide generous benefits such as 33 days of holiday, a company pension, and a wellness programme, alongside ample opportunities for professional growth and development. Join us to be part of a supportive team that values your contributions and encourages a fulfilling career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Aftercare & Retention Specialist
✨Tip Number 1
Make sure you know the ins and outs of the automotive industry, especially aftercare and retention strategies. Brush up on your customer service skills because you'll be handling calls and scheduling appointments like a pro!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with answering customer queries and driving leads. The more confident you are, the better you'll connect with customers.
✨Tip Number 3
Network like there's no tomorrow! Reach out to current or former employees at Listers Group on LinkedIn. They can give you insider tips on what the company values and how to stand out in your interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Automotive Aftercare & Retention Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences that highlight your ability to handle calls and ensure satisfaction, as this is key for the Automotive Aftercare & Retention Specialist role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your skills in scheduling appointments and driving leads, as these are crucial for success in our Audi dealership.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Listers Group
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially aftercare and retention strategies. Research Listers Group and their Audi dealership in Solihull to understand their values and customer service approach.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service and handling calls. Role-play with a friend or family member to build confidence and refine your responses.
✨Showcase Your Skills
Highlight your experience in scheduling appointments and managing customer satisfaction. Use specific examples from your past roles to demonstrate how you’ve successfully driven leads and resolved customer issues.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
