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- Tasks: Lead and develop a team to deliver exceptional customer service in our busy workshop.
- Company: Join Listers Toyota, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 33 days holiday, company vehicle, and discounts on services and retailers.
- Why this job: Make a real impact in a dynamic environment with excellent career growth opportunities.
- Qualifications: Experience in automotive roles preferred but full training provided for the right candidate.
- Other info: Be part of a supportive team that values your aspirations and success.
The predicted salary is between 42000 - 84000 £ per year.
We are currently recruiting for a high achieving Aftersales Manager for our Toyota Dealership based in Patchway, North Bristol. The hours of work are 8am to 6pm, Monday to Friday. Listers Toyota Bristol (North) is the European flagship for Toyota and Lexus. It is a 21 bay workshop, with dedicated MOT, wheel alignment and SMART repair facilities. Benefits include the use of a company vehicle and an OTE of £75,000.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities
- Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
- Planning, forecasting and delivering sales targets.
- Growing workshop utilisation and efficiency.
- Responsible for your own budget, you will relish the opportunity to drive the business forward.
- Working closely with other department managers to drive the overall centre performance.
About you
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager. You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards. You must be able to demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition, you need to have strong management and leadership skills, a winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Aftersales Manager employer: Listers Group
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Listers. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Listers and their values. Show us you understand what makes our dealership tick and how you can contribute to exceeding customer expectations.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've successfully managed a team or driven performance. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Listers family.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your relevant experience in managing teams and delivering exceptional customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've exceeded customer expectations in previous positions and how you plan to drive our business forward.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and metrics where possible to demonstrate how you’ve successfully met or exceeded targets in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Listers Group
✨Know Your Numbers
As an Aftersales Manager, you'll need to be comfortable with budgets and KPIs. Brush up on your financial acumen and be ready to discuss how you've successfully managed budgets in the past. Bring specific examples of how you’ve driven sales targets or improved workshop efficiency.
✨Showcase Your Leadership Skills
This role requires strong management and leadership abilities. Prepare to share stories about how you've coached and developed teams in previous roles. Highlight any successful initiatives you've led that improved team performance or customer satisfaction.
✨Understand Customer Care
Customer care is key in this position. Be ready to discuss your approach to exceeding customer expectations. Think of examples where you turned a negative customer experience into a positive one, showcasing your problem-solving skills and dedication to service.
✨Research the Brand
Since you'll be working with Toyota and Lexus, it’s crucial to understand their values and what sets them apart in the automotive industry. Familiarise yourself with their latest models, innovations, and customer service philosophy. This will show your passion for the brand and your commitment to representing it well.