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- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer since 1979.
- Benefits: Enjoy a competitive salary, bonuses, wellness programmes, and staff discounts.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience is a plus; passion for helping others is essential.
- Other info: Full training provided, with excellent career growth opportunities in the automotive sector.
The predicted salary is between 35000 - 40000 £ per year.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Key responsibilities include:
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers. A well-presented individual with a desire, attitude and character to succeed is essential.
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives is preferred. You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salary includes a monthly bonus with an OTE of £38,000.
Benefits include:
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Service Advisor in Shirley employer: Listers Group Ltd
Contact Detail:
Listers Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Shirley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Listers Group. Understand their values, the brands they represent, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for customer satisfaction.
✨Tip Number 3
Show off your teamwork spirit! As a Service Advisor, you'll be working closely with various departments. Highlight any experiences where you've collaborated with others to achieve a common goal. This will show that you can thrive in a busy environment and contribute to the team's success.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Service Advisor in Shirley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in busy environments.
Be Organised and Detail-Oriented: Since the role involves booking vehicles and liaising with various teams, demonstrate your organisational skills. Mention any tools or systems you’ve used to keep track of tasks and schedules.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Service Advisor role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Listers Group Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've delivered excellent service in the past, especially in busy environments. This will show that you understand the importance of customer satisfaction and can handle the demands of the role.
✨Familiarise Yourself with the Company
Do a bit of research on Listers Group and their values. Knowing about their history and what they stand for will help you connect your answers to their mission. Plus, it shows that you're genuinely interested in being part of their team.
✨Prepare for Role-Specific Questions
Expect questions about how you would manage workflow and liaise with different departments. Think of scenarios where you successfully coordinated tasks or resolved issues. This will demonstrate your organisational skills and ability to work as part of a team.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. A smart appearance not only reflects your professionalism but also shows that you take the opportunity seriously. Remember, you're aiming to be the perfect fit for their team!