At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading automotive company with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, bonuses, wellness programmes, and discounts on services and retailers.
- Other info: Full training provided, with excellent career growth and development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and ability to build rapport; previous experience is a plus.
The predicted salary is between 30000 - 36000 £ per year.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Responsibilities:
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
Qualifications:
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
Job Details:
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Benefits:
- Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Customer Service Advisor employer: Listers Group Ltd
As a Customer Service Advisor at our company, you will thrive in a dynamic and supportive environment that prioritises employee satisfaction and growth. We offer competitive salaries with performance bonuses, comprehensive wellness programmes, and numerous opportunities for professional development, all while fostering a collaborative team culture. Located in a bustling area, our workplace is not only convenient but also enriched with unique benefits such as staff discounts and exciting company events, making it an excellent choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to build rapport quickly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. We love seeing that passion!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Listers Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond to satisfy a customer. This will show that you understand the importance of delivering high levels of customer satisfaction.
✨Demonstrate Team Spirit
Since this role involves working as part of a team, think of instances where you collaborated effectively with colleagues. Highlight your ability to communicate and coordinate with others, especially in a busy environment. This will help them see you as a team player.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your time and tasks, especially when juggling multiple responsibilities. Mention any tools or methods you use to stay organised, as this is crucial for ensuring the workflow of the department runs smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
