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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading automotive company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, wellness programmes, and staff discounts.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience is a plus, but training will be provided.
- Other info: Flexible working hours with opportunities for career growth and development.
The predicted salary is between 24000 - 32000 £ per year.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Responsibilities
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales departments to ensure customers’ vehicles are ready on time.
- Demonstrating a passion for delivering excellent customer service and the ability to quickly establish and build rapport with customers.
- Presenting yourself well with the attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- Good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
Hours & Salary
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £38,000.
Benefits
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Customer Service Advisor in Coventry employer: Listers Group Ltd
Contact Detail:
Listers Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Coventry
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and ready to impress when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can give you insider tips and maybe even put in a good word for you when you apply through our site.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Coventry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've delivered excellent service and built rapport with customers, so share specific examples that demonstrate your skills.
Tailor Your Application: Take a moment to customise your application for the Customer Service Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit into our team.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and approachability. We love candidates who can present themselves well while also showing their personality, so let your character shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Listers Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond to satisfy a customer. This will show that you understand the importance of delivering high levels of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to really understand the responsibilities of a Customer Service Advisor in the automotive industry. Think about how you would handle booking vehicles, liaising with different departments, and keeping customers updated. This knowledge will help you answer questions more confidently.
✨Practice Your Communication Skills
Since building rapport with customers is crucial, practice your communication skills. You might want to role-play common scenarios with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your ability to connect with customers during the interview.
✨Show Enthusiasm for the Industry
Even if you don’t have direct experience in the motor trade, showing genuine interest in cars and the automotive industry can set you apart. Research the company and its services, and be prepared to discuss why you’re excited about the opportunity to work in this field.
