At a Glance
- Tasks: Lead the Service department to deliver exceptional customer care and maximise performance.
- Company: Join a premium Volvo dealership with a focus on career growth and rewards.
- Benefits: OTE of £60,000+, company car, 33 days holiday, and wellness programmes.
- Other info: Enjoy ongoing training, staff discounts, and exciting company events.
- Why this job: Make a real impact in customer satisfaction while developing your career in the motor trade.
- Qualifications: Experience as an Assistant Service Manager or Service Manager is essential.
The predicted salary is between 42000 - 70000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Volvo Dealership based in Worcester. Benefits include an OTE of £60,000 + and use of a company car. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. The aim is to deliver and exceed customer expectation and satisfaction; customer care is paramount within this role as you will be leading from the front to ensure that our customers receive the best aftersales experience.
Role and Responsibilities:
- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedures are adhered to
- Planning, forecasting and delivering sales targets
- Managing and developing the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
- Reporting directly to the Head of Business
About you:
This role would ideally suit someone who has previously worked as an Assistant Service Manager, or as an experienced Service Manager and is looking to move into a premium brand and Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent are essential. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers is crucial. Motor trade experience is essential; full support and ongoing training will be provided.
What we offer:
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Volvo Service Manager in Worcester employer: Listers Group Limited
At our Volvo Dealership in Worcester, we pride ourselves on being an exceptional employer that prioritises employee growth and satisfaction. With a competitive OTE of £60,000+, comprehensive benefits including a company car, and a supportive work culture that values customer care and teamwork, we offer a rewarding environment for Service Managers looking to advance their careers in the automotive industry. Our commitment to ongoing training and development ensures that you will thrive while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Volvo Service Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes Volvo special and how you can contribute to delivering top-notch customer satisfaction. Tailor your answers to reflect their priorities!
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous experience as an Assistant Service Manager or Service Manager. Highlight your achievements and how you've exceeded targets in the past – we want to see that drive and energy!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and ready to take on the challenge of leading the Service department.
We think you need these skills to ace Volvo Service Manager in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in the motor trade and any previous management roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer care and your ability to lead a team. Let us know why you’re the perfect fit for our Volvo dealership.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in your previous roles. Whether it’s exceeding sales targets or improving customer satisfaction, we love to see results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures your application gets to the right place without any hassle!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Volvo vehicles and the latest service trends. Familiarise yourself with the specific services offered at the dealership and be ready to discuss how you can enhance customer satisfaction through your expertise.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to exceed targets and improve performance. Highlight your ability to build rapport with both customers and staff.
✨Demonstrate Customer Focus
Customer care is key in this role. Be ready to share specific instances where you've gone above and beyond to ensure customer satisfaction. Discuss how you plan to maintain high standards of service and what strategies you would implement to exceed customer expectations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's goals, team dynamics, and how success is measured in the Service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
