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- Tasks: Join our team as a Parts Advisor, serving customers and managing parts supply.
- Company: Listers Volvo, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and wellness programmes.
- Why this job: Kickstart your career with a prestigious brand and develop your automotive knowledge.
- Qualifications: Experience in parts advising or a strong passion for cars is essential.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 30000 - 35661 £ per year.
We are recruiting for a Parts Advisor to join our Volvo Dealership in Worcester. The hours of work are Monday to Friday, rotating between 8.30am to 6pm & 8am to 5.30pm, as well as working Saturday mornings on a rota basis. Salary includes a basic salary plus a monthly bonus, with an OTE of £35,661.
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Volvo parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly‑motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.
This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Volvo.
Role and ResponsibilitiesThe work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers. You will be responsible for pre‑picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries. Through in‑bound and out‑bound telephone enquiries, walk‑in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression. Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers. Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing). You’ll develop knowledge of our premium Volvo products to understand the purpose of vehicle parts and how they function.
About youWe are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. The ability to quickly establish and build rapport with our customers. You should be proactive; sales driven and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast‑paced environment. A professional individual who is able to work towards tight deadlines.
What we offer- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.
Parts Advisor in Worcester employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Listers Volvo. Understand their values, products, and what makes them stand out in the market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Parts Advisor, you'll be interacting with customers all day. Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished when you show up for your interview. It shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves. Don’t miss out!
We think you need these skills to ace Parts Advisor in Worcester
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about Volvo or the automotive industry. We want to see that you're genuinely excited about the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Parts Advisor position. Highlight your previous experience in similar roles and how it relates to what we’re looking for. A personal touch goes a long way!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Listers Group Limited
✨Know Your Parts
Familiarise yourself with Volvo parts and their functions. Brush up on common parts queries and how they relate to customer needs. This will show your passion for the role and help you answer questions confidently.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this role heavily relies on building rapport and trust.
✨Practice Your Communication Skills
Since you'll be interacting with various customers and departments, practice clear and concise communication. Role-play potential scenarios with a friend to get comfortable with explaining parts and handling inquiries.
✨Show Your Proactivity
Be ready to discuss times when you've taken initiative in previous roles. Whether it was improving a process or helping a colleague, demonstrating your proactive nature will resonate well with the interviewers.
