At a Glance
- Tasks: Lead the Service department to deliver exceptional customer care and maximise performance.
- Company: Join a premium Volvo dealership with a focus on career growth and rewards.
- Benefits: OTE of £60,000+, company car, 33 days holiday, and wellness programmes.
- Other info: Enjoy ongoing training, staff discounts, and exciting company events.
- Why this job: Make a real impact in customer satisfaction while developing your career in the motor trade.
- Qualifications: Experience in service management and a passion for delivering excellent customer service.
The predicted salary is between 42000 - 48000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Volvo Dealership based in Worcester. Benefits include an OTE of £60,000 + and use of a company car. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. The aim is to deliver and exceed customer expectation and satisfaction; customer care is paramount within this role as you will be leading from the front to ensure that our customers receive the best aftersales experience.
Role and Responsibilities
- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedures are adhered to
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
- Reporting directly to the Head of Business
About you
- This role would ideally suit someone who has previously worked as an Assistant Service Manager, or as an experienced Service Manager and is looking to move into a premium brand and Listers for better career and reward opportunities.
- Unlimited confidence, resilience, drive, energy and talent.
- A well-presented individual with a desire, character and attitude to succeed.
- The ability to quickly establish and build rapport with our customers.
- Motor trade experience is essential; full support and on-going training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Volvo Service Manager employer: Listers Group Limited
At Listers, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Worcester Volvo Dealership where customer satisfaction is at the heart of everything we do. With competitive benefits including an OTE of £60,000+, generous holiday allowance, and opportunities for professional development, we foster a culture of growth and support that empowers our employees to excel in their roles. Join us to be part of a team that values your contributions and rewards your dedication with unique perks and a commitment to your career advancement.
