At a Glance
- Tasks: Assist customers with vehicle services and repairs while ensuring a seamless experience.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Kickstart your career in the motor trade with ongoing training and progression.
- Qualifications: Confidence, resilience, and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
An exciting opportunity has arisen for a Trainee Service Advisor to join our successful team at our Volkswagen Dealership in Stratford-upon-Avon. The hours of work are Monday to Friday, 8.30am – 5.30pm, plus one in 3 Saturdays from 8am to 1pm.
When customers bring their vehicles into one of our dealerships for service, MOT or repair, their first point of contact is one of our highly trained Service Advisors. We require driven and motivated individuals who are looking for a role with on-going training and progression. This is a genuine learn the business role and a great opportunity for anyone wanting to have a career in the motor trade.
Duties will include:
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Dealing with outbound and inbound aftersales calls, booking customers vehicles into the Dealership for service or repairs
- Accurate data inputting of customer details
- Increase customer retention while ensuring customer satisfaction
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time
What we’re looking for:
- Unlimited confidence, resilience, drive, energy and talent
- A well-presented individual with a desire, character and attitude to succeed
- The ability to quickly establish and build rapport with our customers
- A real hunger to meet and exceed targets and KPI’s
What we offer:
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Trainee Service Advisor in Stratford-upon-Avon employer: Listers Group Limited
Listers Group is an exceptional employer, offering a supportive and dynamic work environment at our Volkswagen Dealership in Stratford-upon-Avon. With a strong focus on employee development through ongoing training and professional qualifications, we provide numerous benefits including generous holiday allowances, wellness programmes, and staff discounts, ensuring our team members feel valued and motivated to succeed in their careers within the motor trade.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor in Stratford-upon-Avon
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Listers Group Limited.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Listers Group Limited.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Listers Group Limited that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Listers Group Limited, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Service Advisor in Stratford-upon-Avon
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Listers Group Limited, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Listers Group Limited. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Listers Group Limited.
How to prepare for a job interview at Listers Group Limited
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Listers Group Limited that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Listers Group Limited and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
